Order return

Only the Buyer who has placed an order, i.e., concluded a distance contract in accordance with these Terms of Use and Purchase, has the right to unilaterally terminate the contract within 14 days, without stating any reasons. The 14-day period begins from the day the shipment constituting the subject of the contract is delivered into the possession of the Buyer or a third party designated by the Buyer, other than the carrier/courier. If the Buyer ordered multiple products in a single order to be delivered separately, or if it involves multiple shipments, the period begins from the day the last shipment is delivered into possession.

Before the expiry of the deadline for unilateral termination, the Buyer is obliged to notify the Seller of their decision to terminate the contract at info@klaramaric.hr. The Seller will acknowledge receipt of the notice of unilateral contract termination without delay via email.

If the Buyer unilaterally terminates the distance contract, the Seller will refund the money paid, excluding delivery costs. The costs of returning the shipment shall be borne by the Buyer. The Buyer is obliged to return the shipment immediately, and no later than 7 days from the day the decision on unilateral contract termination was sent. The shipment must be sent by mail in a verifiable manner to the address: Klara Marić d.o.o. owned by Klara Marić, Jurja Dobrile 2a, 52352, Kanfanar. The refund will be processed after the shipment is returned to the Seller, and no later than 7 days from the receipt of the returned shipment. The refund will be made using the same payment method used for the original transaction.

The Buyer is deemed to have fulfilled their obligation on time if they send the shipment to the Seller's address in a verifiable manner (registered mail with return receipt) before the expiry of the specified deadline. The Buyer is responsible for any reduction in the value of the goods resulting from the handling of the goods, other than that necessary to establish the nature, characteristics, and functionality of the product. If the product is returned defective, with significant damage, or without parts and documentation, and if it is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled their obligation to return the goods, and the Seller is not obliged to refund the funds paid.